Responsible Gaming
Keep gaming a game
21+ only. Gambling doesn’t guarantee earnings or financial improvement. Stay within your limits.
National Problem Gambling Helpline
Run by PAGCOR, 24 hours a day, 7 days a week. Trained counsellors offer confidential support, guidance and referrals — for players and for families.
Responsible Gaming Support
Our team can set limits, arrange a break or help with exclusion — confidentially.
Write to supportPlay limits
Request them in My Account or through Responsible Gaming Support — and set them before you play, not after a loss.
Deposit limit
The most you can deposit per day, week or month.
Loss and wager limits
A ceiling on how much you can lose or stake in a period.
Session time and reminders
A maximum session length and reminders showing how long you have been playing.
Time-out
A short break from your account, from a day to several weeks.
Self-exclusion
A longer block from gaming through PAGCOR’s exclusion programme — see below.
Reality check
Your Game History and Transaction History show exactly what you have played and spent.
Self-Exclusion, OSEA and the NDRP
Self-Exclusion
You can ask to be excluded from gaming for a set period. While excluded you cannot open an account or play on PAGCOR-regulated platforms.
PAGCOR OSEA
The Online Self-Exclusion Application lets you apply for self-exclusion online, directly with PAGCOR.
NDRP
The National Database of Restricted Persons lists people who may not play, including excluded persons. MegaAraw checks it before giving access to games.
Exclusion periods, cancellation and coverage
| Programme | Who applies | Periods | Early cancellation | Coverage |
|---|---|---|---|---|
| Self-exclusion | You, for yourself | 6 months, 1 year or 5 years | Not possible — the exclusion stays in force for the whole period you chose | All PAGCOR-operated and PAGCOR-licensed casinos and online gaming platforms, including MegaAraw |
| Family exclusion | A close family member, as defined on the PAGCOR form | 6 months, 1 year or 3 years | Only by PAGCOR, at the request of the family member who applied | All PAGCOR-operated and PAGCOR-licensed casinos and online gaming platforms, including MegaAraw |
Periods and rules follow PAGCOR’s exclusion programme as published at the date of this page. PAGCOR may change them; the current form and the instructions on the PAGCOR exclusion page always prevail, so check them before you apply. When an exclusion ends, it is not renewed automatically.
How to apply, step by step
Exclusion applications are filed with PAGCOR, not with MegaAraw. Here is what to prepare and what happens next.
Self-exclusion
- 1
Open the application
Use OSEA online, or download the Self-Exclusion form (PDF).
- 2
Fill in your details
Full name, date of birth, address, mobile number and email — exactly as on your ID.
- 3
Attach the documents
A clear copy of one valid government ID and a recent photo of your face, so you can be recognised at venues.
- 4
Choose the period
6 months, 1 year or 5 years. It cannot be shortened later.
- 5
Submit and keep the reference
Submit in OSEA, or send the signed form as instructed on it. Keep the confirmation PAGCOR gives you.
Family exclusion
- 1
Download the form
Get the Family Exclusion form (PDF) from PAGCOR.
- 2
Describe the situation
Your details, the details of the family member to be excluded, the period (6 months, 1 year or 3 years) and the reasons for the request.
- 3
Attach the documents
Your valid government ID, proof of your relationship (for example a PSA birth or marriage certificate) and a recent photo of the person to be excluded.
- 4
Submit to PAGCOR
File the signed form as instructed on it. PAGCOR evaluates the request and may contact both of you before deciding.
Need protection right now? Ask Responsible Gaming Support to block your MegaAraw account while your PAGCOR application is processed. We do it the same day.
Confirmation and tracking
- PAGCOR applications: PAGCOR confirms the exclusion to the email or mobile number in your application. Questions about its status go to PAGCOR, quoting the reference it gave you.
- Requests to MegaAraw — limits, time-outs, account blocks: the contact form gives you a reference number (MA-…) as soon as you send it.
- Within 1 business day we email you what was applied, from when and until when. Your active limits are also shown in My Account → Responsible Gaming.
- No reply within 1 business day? Write again quoting your reference — it is treated as a priority.
How we enforce exclusions and limits
- NDRP check on the server at registration, at every log-in and before every deposit or game launch. A listed person cannot open an account, deposit or play.
- If an existing player appears in the NDRP, the account is blocked at once and the balance is paid out as described in the Terms.
- Limits apply to the whole account — every game and every payment method. When a limit is reached, the cashier and game launch are blocked until the period resets.
- Lowering a limit takes effect immediately. Raising or removing one happens only at your request, after a 24-hour cooling-off period.
- A time-out cannot be cancelled early: games and the cashier stay closed until it ends.
Warning signs
If any of these sound familiar, it is time to pause.
- Playing to win back money you have lost
- Spending more money or time than you planned
- Borrowing, selling things or using bill money to play
- Hiding your gaming from family or friends
- Feeling anxious, irritable or low when you cannot play
- Seeing gaming as a way to earn income or solve money problems
- Neglecting work, study or family because of gaming
Habits that help
- Treat gaming as paid entertainment, never as income.
- Set a budget and a time limit before every session.
- Never chase losses.
- Do not play when upset, tired or after drinking.
- Take regular breaks and keep other hobbies.
- Play only in private — never in public places.
21+ only — protecting minors
Nobody under 21 may register or play. Every account is age-checked through identity verification. If you share a device with young people, keep your login codes private and consider parental-control software.
Questions and answers
Can I cancel self-exclusion early?
No. You choose 6 months, 1 year or 5 years when you apply, and the exclusion stays in force for that whole period — that is what makes it work when the urge to play comes back. It is not renewed automatically when it ends. The conditions are set by PAGCOR’s exclusion programme; check the current rules on the PAGCOR site before you apply.
Can a family member exclude me?
PAGCOR runs a family exclusion programme that close family members can apply to. The application form is published on the PAGCOR website.
Will MegaAraw tell anyone I asked for help?
No. Requests about limits, breaks or exclusion are handled confidentially by our support team.